Open Position:
Customer Success
Accelerate Your Career & Make A Difference
SpedTrack is one of the industry leaders in Special Education software. With nearly 15 years of innovation, you will be prepared to succeed with us. To be the best we have to hire the best. If you think you have what it takes, apply today!
Primary Responsibilities:
- Develop expert-level understanding of our products.
- Provide exceptional customer support to our clients.
- Manage new customer onboarding, including project management and training.
- Create customer-facing resources, such as help documents or how-to videos.
- Build strong on-going relationships with our customers through regular check ins.
- Contribute to product enhancement road map, testing, and documentation efforts.
- Participate in planning for Users’ Conferences or other customer events.
Candidate Qualifications:
- Excellent communication, organization, and interpersonal skills.
- Proficient computer skills, including web-based software and standard office applications.
- Previous professional experience in a software support role is preferred.
- Previous exposure to public procurement or special education is a plus.
We are looking for team members that:
- Enjoy an informal, family-like environment.
- Want the opportunity to work in an environment with minimal politics and bureaucracy.
- Have a strong work ethic and are self-motivated. We are not micromanagers.
- Possess a low maintenance personality and get along well with others. We are low drama.
- Take it personal. We want teammates who will take ownership in the company’s success.
Compensation & Benefits:
- Salary based on experience. Raises and bonuses are performance based.
- Group medical and dental plans.
- Company paid disability insurance.
- Paid Time Off (PTO).
- Paid Holidays.
- Flexible work schedule.
- 401k with company match.
Casual Atmosphere
Health Insurance
401K Match
Stocked Fridge
Mentoring
